While some of the Fresh Harvest team is focused on fostering engagement with our local farmers in Georgia, the Fresh Harvest Customer Service team is at the tip of the spear ensuring customers continue to have the best experience possible by getting the most value out of their food. Even if you don’t recognize the faces in these photos, you’ve more than likely exchanged emails or spoken over the phone with the lovely people of the CS team. And they’ve developed something of an obsession with you. It should be noted at the outset that the team of three is really into felines and have been known to internally refer to all of you as their beloved “catstomers.” Sorry dog lovers!

To help our customers put a face behind the emails and phone calls, we sat down with newly appointed Customer Service team leader, Jennifer Roger, and her dynamic CS team members Betani King and Jeremy Reese to get to know them a little better.

The CS Team: Betani, Jeremy, and Jennifer (Left to Right)

What is something unique you wish Fresh Harvest customers knew about you?

Jeremy: I love to play the ukulele! I’ve been playing for four or five years.

Jennifer: Music and writing are two of my biggest passions. Most recently, I wrote for an entertainment publication when I lived in Chicago. I had the opportunity to photograph and review live performances, including major festivals like Pitchfork and Riot Fest. It was such an awesome experience!

Betani: I try to jam-pack each day with as many fun & random things as I possibly can, like cartwheeling to the mailbox, jumping on the bed before I make it each morning, or transforming empty toilet-paper tubes into little creatures.

“We don’t stop playing because we grow old; we grow old because we stop playing.” -George Bernard Shaw, from Betani King’s Quotes to Live By.

Jennifer, how would you describe your CS team?

Jennifer: They’re both extremely sweet and caring humans. Jeremy always has an interesting story to share and is our go-to Googler! Betani has an incredible sense of humor and so much compassion for people, animals, and our planet. Both of them are inquisitive and brilliant thinkers – they’re awesome to work with.

What was your favorite job before you worked at FH?

Jeremy: King of Pops! I used to sling pops, make sure people selling popsicles had enough to sell, and in the winter deliver trees as a Tree Elf named Evergreen!

Jennifer: When I was 16, my first job was working as an administrative assistant at a dialysis center. I have a secret love for the medical field and I’m in awe of what healthcare professionals do day in and day out. It was extremely rewarding to have even a small part in helping patients get the continued care they needed to have the best quality of life possible.

Betani: Working for a non-profit for a couple years as an instructor teaching low income individuals around Atlanta how to cook healthy meals on a tight budget was incredibly rewarding!

Jennifer Roger, the CS Team’s Fearless Leader

What’s something interesting that’s happened at work?

Jennifer: Disclaimer: this occurred a few years ago in a different role. A few years ago a gentleman (from a completely different state) asked me out on a date over the phone while I was helping him with his order. It was a very strange experience.

Jeremy: I once sent an email meant for my coworker to a customer instead! I died a little on the inside.

Do you have a favorite part of your job?

Jennifer: Sustainability and environmentalism have been increasingly important to me over the years, and I get to learn so much about regenerative farming, soil health, etc.

Jeremy: I get to share notes of gratitude from our customers with other people here at Fresh Harvest!

Jeremy Reese: FH In-House Googler Extraordinaire

Is there anything in particular that customers have done or said that has really made your day?

Betani: Every single day we receive at least one email from a customer just reaching out to show their gratitude for FH. These emails are always so very touching and really make my day! I also LOVE it when customers send in pictures of their cats! Everyone on the CS team really loves cats!

Jennifer: What stands out to me was the sentiment that I felt around the holidays. It’s safe to say we all had one heck of a year, but you could really feel the kindness and joy that came from each message during that time of reflection. It’s hard to put into words, but I could really feel how grateful customers were (and continue to be!) for what our team does.

The CS Crew Takes a Mid-Week Pizza Break

What are your thoughts on starting to work at Fresh Harvest during the Covid-19 pandemic?

Jennifer: Not going to lie, it was quite surreal at first. Like many others, my previous position was impacted by the pandemic when it first really hit us back in March. I spent months feeling vulnerable and uncertain – just doing what I could to survive, so when I found FH it was a total 180. It was refreshing to not only have an amazing opportunity to get back to work, but to do something meaningful. It’s an honor to be part of an operation that can help keep people healthy and safe during all of this craziness.

How do you see your role contributing to Fresh Harvest’s mission of creating community among our neighbors through delivery of local, sustainably grown food?

Jennifer: There definitely is a lack of education and resources for specific areas in the U.S. Fortunately, there are so many people doing amazing work to make local and organic food more accessible nowadays. I want everyone to know about it. I want the barriers to be lifted so that it becomes normal for everyone, regardless of their socio-economic background or where they live.

Betani: I love assisting our wonderful group of customers who’re supporting their incredible organic farmers. We are all so lucky to be a part of this community!

FH Customer Service Values: Be Kind, Be Knowledgeable, Be Generous, Be Curious

Betani, what are you aiming for with excellent customer service?

Betani: My goal is to ensure that each & every customer knows & feels how valued they are as a member of the Fresh Harvest family. I hope my assistance inspires all our customers to continue seeing how much their support of local, organic farmers really matters!

At the end of a day, what makes it a good day for you?

Betani: Every night before I go to bed, I think of at least one thing that I was grateful for.

Jennifer: I’m a gamer, so I like to min-max my life sometimes. If I can set a lot of small goals and meet them all at the end of the day, I feel like I “won.” Ultimately, I want to be productive and have fun – and of course making time to make healthy choices. It’s all about balance.

Jeremy: I’ve cooked myself a good, delicious home-made meal.

Jennifer: Mid-Pandemic Posing in a Newly Built Work Pod

Next time you get on the phone or receive an email from Fresh Harvest, we hope you’ll think of this interview and remember our common goal as participants in a better, locally minded food system. Our team is grateful to our catstomers for sustaining this movement and to the CS team for playing this critical role with grace and intention.

Until our next call or email!